**Purchase Policy**

**Standard shipping**

Order processing time: Allow at least 24 hours.

Shipping: Next day by courier. Total time: 1-2 days max.

Please make sure the address is active and current with correct apartment and buzzer code.
Steakshop.ca will not be responsible for delays and spoilage due to incorrect addresses. If a delivery attempt was made and the client was unreachable, the client has to make arrangements to pickup from the closest courier depot where the package is held. Steakshop.ca will not be responsible for a second delivery attempt.

**No Refunds/Exchanges**

Due to the inability to verify proper storage conditions of meat or food items after delivery, we do not issue refunds. Returns or exchanges are only accepted in the case of defective items. Should you receive a defective item, please contact us at eat@steakshop.ca, providing detailed photographs of the product and the defect. If the item is confirmed to be defective, we will replace it with a product of the same description.